Selecting the best cloud phone handsets for your company’s needs

Efficient communication is the backbone of any successful business, enabling teams to collaborate seamlessly and respond to customer needs quickly. With businesses across Australia increasingly adopting hybrid and remote work models, choosing the right tools for communication has never been more critical. A recent survey reveals that nearly 30% of respondents work at fully remote companies, while 15% have the flexibility to work from home when required. Additionally, 43% of employees reported that part of their work involves full-time remote responsibilities.

This shift highlights the importance of robust communication systems that cater to diverse working environments. Cloud phone handsets, as part of modern communication setups, offer businesses the ability to maintain smooth operations while ensuring every team member stays connected, regardless of their location. Choosing the right handsets can significantly improve communication quality, productivity, and team efficiency.

With so many options available, businesses must carefully evaluate their needs to select VoIP handsets that align with their goals. This blog will guide Australian businesses through the process, ensuring you make an informed choice that benefits your company year-round.

Why selecting the best cloud phone handsets matters

VoIP handsets play a pivotal role in modern business communication by providing clear and reliable connections for teams and customers alike. Whether handling customer calls, coordinating internally, or supporting remote staff, the right handsets can make all the difference.

For businesses operating in competitive markets, seamless communication translates to better productivity and enhanced customer satisfaction. High-quality VoIP handsets enable employees to work more efficiently, reducing disruptions caused by unclear audio or unreliable connections. By choosing handsets that integrate seamlessly with cloud systems, businesses can create a unified communication environment that supports growth, flexibility, and long-term success.

With businesses needing to adapt quickly to changing demands, investing in the right communication tools ensures your team stays agile and connected, no matter where they are located.

Key features to consider when choosing VoIP handsets

Audio quality
Clear audio is essential for professional communication. Poor audio quality can lead to misunderstandings, wasted time, and frustrated customers or team members. When selecting VoIP handsets, look for models with noise-cancelling features and HD voice capabilities to ensure crystal-clear conversations. This is especially critical for businesses with remote employees who may work in varying environments.

Integration with cloud systems
Modern businesses rely on various software tools, such as CRMs, email systems, and project management platforms. The best VoIP handsets should integrate seamlessly with cloud-based communication systems. Handsets that support features like call routing, voicemail-to-email, and real-time analytics can streamline workflows and improve team coordination.

User-friendly design and features
Not all employees are tech-savvy, so it’s essential to choose VoIP handsets that are easy to use. Look for intuitive designs with simple interfaces, programmable buttons, and customisable settings. User-friendly features save time during training and allow staff to make the most of the handset's capabilities.

Durability and build quality
VoIP handsets are often used daily, so durability is key. Businesses should invest in high-quality handsets made from reliable materials that can withstand frequent use. Models with sturdy designs and longer lifespans offer better value for money in the long run.

Mobility and flexibility (remote work capabilities)
In an era where remote work is commonplace, handsets with mobile capabilities are invaluable. Handsets that offer remote access through mobile apps or desktop integrations allow employees to stay connected whether they’re at home, on the go, or in the office. This flexibility helps businesses adapt to changing work environments without sacrificing communication quality.

Cost considerations when selecting VoIP handsets

When evaluating VoIP handsets, it’s important to strike a balance between price and performance. While it can be tempting to opt for the cheapest models, investing in quality handsets ensures better long-term value. Entry-level handsets may lack advanced features that enhance productivity, while premium models often offer benefits like HD audio, enhanced durability, and cloud integration.

Understanding your ROI is key. High-quality handsets reduce downtime, improve efficiency, and support customer satisfaction, all of which contribute to better business outcomes. Additionally, cloud-based handsets often come with flexible pricing plans, enabling businesses to choose solutions that align with their budget and growth goals.

By carefully evaluating costs and considering long-term benefits, Australian businesses can make informed decisions that meet their financial and operational needs.

Testing and setup of cloud phone handsets

Before fully implementing VoIP handsets, it’s crucial to test and ensure compatibility with your existing systems. Start by selecting a few models to trial, allowing key team members to assess their functionality and ease of use. Testing features such as call quality, voicemail integration, and mobile accessibility will help identify the best options for your business.

Integration with current communication systems, such as cloud platforms and CRM tools, should be seamless. Uniden, for example, offers handsets that are easy to integrate with cloud-based phone systems, ensuring minimal disruptions during the setup phase. The brand’s local Australian support team can also assist with installation, troubleshooting, and training to ensure a smooth transition.

By thoroughly testing and setting up your new VoIP handsets, you can minimise downtime and ensure your team is equipped with the tools they need to stay connected and productive.

Making the right choice for your business needs

Selecting the right cloud phone handsets is a critical step for businesses looking to enhance their communication systems. With features like clear audio quality, seamless cloud integration, and remote work capabilities, these handsets can significantly improve productivity and collaboration.

Investing in the right communication tools ensures your team can respond quickly, stay connected across locations, and provide excellent customer service. Cloud-based phone systems, when paired with the best handsets, offer a scalable and reliable solution that supports your business year-round.

Take the time to evaluate your needs and test options, and choose handsets that align with your goals. The right decision will empower your team, streamline workflows, and set your business up for long-term success.

FAQs

1. Can cloud phone handsets be integrated with my current business systems?

Yes, most VoIP handsets are designed to easily integrate with your existing communication systems, such as CRMs and cloud-based tools. This ensures seamless workflows and better efficiency.

2. What’s the average cost of VoIP handsets for a business?

The cost can vary depending on the features and brand. Entry-level models start at a lower price point, while advanced handsets with additional capabilities may cost more. It’s important to assess your budget and requirements.

3. Are VoIP handsets suitable for remote teams?

VoIP handsets offer remote access through mobile apps and desktop interfaces, allowing your team to stay connected from anywhere. This is ideal for hybrid and remote work setups.