The Australian PBX phone system market is on the rise. Research shows the hosted IP PBX market is expected to grow by 15% between 2019 and 2025. This creates an interesting opportunity for businesses that are contemplating the use of cloud-based solutions, particularly in situations where flexibility and scalability are important.

When it comes to choosing the best PBX phone system for a small business, several key factors should come into play. These can include anything from cost considerations to user-friendliness and security features.

Let’s explore how small enterprises can make informed decisions that will support your company’s growth and success.

Evaluate your business needs

The first consideration when choosing the best PBX phone system for a small business is to thoroughly go through the business’s needs. Think about your immediate needs and what you will require in the future as your growth plans take shape.

Consider how your business could scale in the coming years. Will you be opening new locations across the country or worldwide? Do you need to hire employees for these new locations? If so, one of the main considerations needs to be mobility. A study found that 84% of IT managers report that mobility is important and is one of the top boosters for PBX growth, highlighting the need for flexible, scalable solutions that can adapt.

You’ll also need to identify the features that your phone system will need to have. One way to do this is by listing the essential features your business needs. Common features to consider can include call forwarding, voicemail, auto-attendant, conference calling, call recording, and mobile integration.

Consider the number of users and the level of growth you expect. Take stock of how many employees need access to the phone system and estimate how this number might change over time. An analysis of this nature will help you choose a system that can accommodate your growth without requiring a complete overhaul.

Compare on-premises vs. cloud-based PBX systems

Before you purchase a PBX system, you need to understand the two main types of phone systems—on-premises and cloud-based (also known as hosted) systems. 

Each comes with its own set of advantages. Let’s take a look.

On-premises PBX systems

• Costs and control: With this system, you purchase and own the hardware from the get-go. You may incur higher upfront costs if you decide to go this route.
• Customisation: On-premises systems often allow for customisation to meet specific business needs.
• Maintenance: You'll be responsible for maintaining and updating the system. This may result in spending more on dedicated IT staff or ongoing support from a service provider.

Cloud-based PBX systems

• Cost-efficiency: Cloud-based systems are known to have lower upfront costs because you don’t need to purchase expensive hardware. Instead, you pay a monthly subscription fee based on the phone plan.
• Scalability: These systems are often more easily scalable because you can add or remove users as needed without substantial infrastructure changes.
• Maintenance and support: The service provider handles most maintenance and updates, reducing the burden on your IT staff.

Take your business’s needs into consideration. For small businesses in Australia, cloud-based phones are becoming popular because of their low initial cost and flexibility. Research suggests that 84% of businesses saw better cost savings after switching to cloud phones.

Assess cost and budget considerations

When planning to switch to the best PBX phone system for a small business, it’s important to consider initial and ongoing costs.

Calculate the setup costs. For cloud-based phones, you may need to consider purchasing compatible handsets and setup costs. Some providers may waive the setup costs so it’s important to keep an eye out for those.

While those are non-recurring costs, you may have ongoing costs coming into the picture in the form of:

• Maintenance and upgrades
• Subscription fees
• Support and training
• User licences as your business grows

You should also look beyond the raw numbers and consider ROI and total cost of ownership (TCO). Consider potential savings from increased productivity, improved customer service, and reduced maintenance costs.

It's worth noting that while cloud-based systems often have lower upfront costs, the ongoing subscription fees can add up over time. However, with the cost-saving benefits it has offered to 84% of businesses, your business may be able to balance this with the right phone plan that meets your budgetary requirements.

Look for user-friendly features

A PBX phone system is as effective as the team using it. When evaluating different options, prioritise systems with user-friendly features and interfaces that everyone can master.

Look for systems with clear, easy-to-navigate menus and interfaces. This will reduce the learning curve for your employees and help them make the most of the system's features.

Even with the most user-friendly system, your team may need some help navigating different options and features. Look for providers that offer training and support so that you have everything you need to succeed.

Remember that every business has unique needs, so it's important to choose a system that allows for some level of customisation. This might include the ability to set up custom call routing rules and number porting so that you don’t have to change your business’s phone numbers, to name a few.

Some user-friendly features to consider include:

• Visual voicemail
• Mobile apps for remote access
• Conference calling
• Call management interfaces
• Integration with CRM and productivity software

Remember, a system that's easy to use will be received well with minimal pushback from your staff and improve the overall efficiency of your business.

The best PBX phone system for a small business in Australia—it’s time to make the switch!

Choosing the right PBX business phone systems for your company is a crucial decision that can impact your operations and growth potential. By carefully evaluating your business needs, comparing the available cloud-based options, assessing costs, prioritising user-friendliness, and considering security and reliability, you'll be well-equipped to make an informed choice.

FAQs

How secure are cloud-based PBX systems?

Reputable cloud-based PBX providers implement strong security measures to protect your communications. These typically include end-to-end encryption, secure data centres, regular security updates, and compliance with data protection regulations.

Can I integrate a PBX phone system with my existing business software?

Many modern PBX systems, especially cloud-based ones, offer integration capabilities with common business software such as CRM tools and productivity suites. This integration can streamline workflows by allowing features like click-to-call from your CRM or voicemail-to-email functionality. Check with potential providers about specific integration options for your existing software.

Can I keep my existing phone numbers when switching to a new PBX system?

Yes. Most providers offer the convenience of keeping your existing phone numbers when switching to a new PBX system. This process is called number porting. Most reputable PBX providers in Australia offer this service and will handle the porting process for you.

Modern businesses—big and small—are turning to advanced cloud-based business phone systems to streamline their communications with the ultimate goal of improving the customer experience. With a sharp shift towards cloud-based phones, businesses are discovering new levels of flexibility and scalability in their communication infrastructure.

With businesses revealing that cloud-based phone systems reduce communication costs by 45%, it’s no surprise that many enterprises are making the switch sooner rather than later. If you’re looking to make the switch, you might have one question, ‘how much do business phone systems cost?’.

Throughout this blog, we will try to answer this question and reveal some of the key factors that influence the cost of cloud-based phones and how you can better plan your investment.

Factors influencing the cost of a cloud-based business phone system

While many factors can impact the cost of cloud-based phone systems for businesses, here are the top 3 reasons that could make a notable difference.

• Features and functionality

The features and functionality of a business phone system can determine its cost. Basic features like voicemail, call forwarding, and caller ID are included in many standard packages. These features make up the base price of the system and are often bundled with advanced features.

From video conferencing to call analytics and mobile apps the number of basic and advanced features could make an impact on the price of the phone system. However, while the price is influenced by these features, it’s important to remember that cloud-based phones offer long-term cost savings. With 82% of companies stating that they have experienced lower call costs after making the switch from traditional to cloud-based phones, the cost benefits are evident.

Tailoring the system to meet your specific business communication needs can also factor into the cost. The level of customisation can have a direct impact on the cost of your new business phone system.

• Number of users and extensions

One of the biggest advantages of cloud-based phones is their ability to scale with the business. Whether you want to add or remove users, these phone systems can accommodate your requirements. Keep in mind that the number of lines you require may influence pricing as many cloud-phone providers consider the number of users in their subscriptions or packages.

Different user types can also have different pricing structures. Understanding the nature of your business and the needs of each user in your business is important to get an accurate estimate of how much your new cloud-based phone system will cost.

• Implementation and support

When you’re considering, ‘How much do business phone systems cost?’ take setup fees into account. The initial setup fees can include the cost of hardware, configuration services, installation, and more. Some providers may even wave setup fees which can make a big impact on your upfront costs.

Once you’ve installed the system, you’ll need to think about training your team on the new system so that they make complete use of the features and functionality. Training may cost you based on the level of training you need, however, you could take a look at the provider’s policies to check if training is offered at no charge or whether it will factor into the overall package or subscription.

If you require monthly or annual support services for updates, maintenance, or technical support, it could cost you extra. However, with the ease of using and maintaining cloud-based phone systems, these factors may not end up costing you as much as you may think.

Ways to plan an investment in business phone systems

Now that we’ve taken a closer look at the factors influencing costs, it’s time to discuss how to effectively plan your business phone system investment which is another important consideration for businesses asking themselves, ‘How much do business phone systems cost?’

• Assess your business needs

Evaluate your current communication requirements and what your future communication needs will look like. Think about factors like the number of employees, expected business expansions, and even the growth of business communication needs like expanding your business into different geographical locations.

You should also settle on a realistic budget by considering the initial setup cost and ongoing monthly expenses. Take into consideration factors like future upgrades and scalability needs. With businesses experiencing significant savings with cloud-based phones, the switch to the new system could be the solution to long-term savings.

• Research providers and compare plans

Investigate different providers, their reputations, and what their customers think about their services. Look for providers with a good track record of reliability and helping different businesses scale their businesses.

You should also compare different pricing plans. Look into the features that are offered in each pricing tier. Consider the cost-benefit ratio of each plan and how well it aligns with your business. This comparison will allow you to understand how much business phones cost across different providers and plans, making it a much easier way for you to make an informed decision.

• Consider Total Cost of Ownership (TCO)

When asking yourself, ‘How much do business phone systems cost?’ pay attention to the initial costs and the long-term savings. While you may think that the upfront or initial cost is high, the long-term savings can prove cloud phone systems to be a worthwhile investment.

Look out for hidden costs like additional user fees, international calling rates, or the cost of additional features. Make sure you clarify every question you have about costs with the cloud phone provider to avoid any unexpected expenses once you’ve made the switch as it could end up costing you more than you bargained for.

‘How much do business phone systems cost?’—no one-size-fits-all answer

Simply put, there isn’t a clear-cut monetary value for how much business phone systems cost. It depends on the features, users, and implementation requirements of your business. By thoroughly assessing your needs, you can make a well-informed decision that stays within budget and aligns with your business goals.

Remember, while the cloud phone price is an important factor it shouldn’t be the determining factor since the right phone system can offer you many cost and operational benefits in the long run.

FAQs

Are there any hidden costs I should be aware of when investing in a business phone system?

While reputable providers strive for transparency, there can be some hidden costs to watch out for. These may include setup fees, hardware costs (if not included in the plan), charges for additional features or integrations, and potential fees for exceeding usage limits. It's essential to thoroughly review contracts and ask providers about any additional costs before committing to a system.

How can I determine the right number of users for my business phone system?

To determine the right number of users, start by assessing your current staff size and communication needs. Consider not just full-time employees but also part-time staff, remote workers, and any potential near-future hires. It's often wise to choose a scalable system that allows you to easily add or remove users as your business needs change, ensuring you're not paying for more than you need.

How long does it typically take to implement a new business phone system?

The implementation time for a new business phone system can vary depending on the complexity of the system and the size of your organisation. For small to medium-sized businesses, a cloud-based system can often be set up within a few days to a week. Larger enterprises or those requiring extensive customisation may need several weeks to a few months for full implementation.

It's best to discuss the timeline with your chosen provider to get a more accurate estimate based on your specific requirements.

As your business grows, your communication needs change. With effective communication being an important part of business functions, it’s important to have a flexible system to accommodate these shifts. However, many small businesses still relying on traditional phone systems are missing out on scalability and cost-effectiveness.

Interestingly, 60% of small businesses in Australia are planning to phase out traditional phone systems and switch to business phone systems in the next 12 months. This isn’t surprising considering that 75% of small businesses reported cost savings after moving to cloud-based phone systems.

Enter the PBX phone system for small business operations. A cloud-based PBX system offers a scalable solution that addresses many challenges faced by small businesses. By integrating scalable solutions with a PBX system, small businesses can reduce costs, improve efficiency, and enhance customer service.

Unified communications (UC)

Unified communications refers to the process of integrating many communication tools and platforms into a streamlined system. This generally includes video conferencing, voice calls, email, and instant messaging. When integrated with a PBX phone system for small business operations, unified communications can help create a cohesive communication process.

It also helps improve collaboration among your team members through varied channels regardless of the location or devices being used. Your employees have the freedom to switch between communication channels without disrupting their day-to-day activities and with multiple communication channels being utilised, employees are far more likely to improve customer service standards. This can be a significant advantage as 87% of customers are more likely to purchase goods and services if they have a positive customer experience.

While the benefits of unified communications are well-known, businesses investing in these systems that enable unified communications need to consider several implementation strategies to maximise their experience. For example, you need to choose a PBX phone system for small business operations that integrates with the unified communications platform. Look for solutions that are user-friendly and provide seamless integration.

You should also consider comprehensive training for your employees on the platform which will help them improve productivity and efficiency. Don’t forget to set clear guidelines when using different communication channels to prevent any confusion and ensure that the system is being used effectively.

CRM integration

CRM systems are important for businesses to manage customer data. Integrating it with your new PBX phone system can give you a complete 360-degree view of customer interactions which can help create more personalised and efficient processes.

With access to information like customer purchase history and preferences, you have the benefit of tailoring your services and products to their preferences. Better data is also a great way to establish targeted sales and marketing efforts that have the potential to increase your conversion rates. This integration also eliminates the need for manual data entry so that your employees can improve their productivity and you have an opportunity to reduce human errors within the business that can end up costing you more.

If this configuration is important to your business, remember to choose a PBX phone system that seamlessly integrates with your existing CRM system. Most reputable phone systems can seamlessly integrate with your existing systems to make it a more stress-free and simple process; however, it’s always a good idea to speak to your service provider and check on the capabilities before you commit to a specific phone system.

Think about the security measures. Since CRM integrations are centred around your customer data, you need to consider a cloud-based system that can offer you the peace of mind that your customer information is safe. One way to do this is to ensure compliance with proper safety standards.

Training, once again, becomes an important part of protecting your customer data. Ensure that adequate training is provided on the proper and safe usage of these integrated systems so that you can prevent any form of security violation.

Scalable call centre solutions

A cloud-based PBX phone system for small business operations is a great option if you’re thinking of scaling your business or call centre solutions because it helps you adjust your capacity based on demand. This is an especially important feature if you have fluctuating call volumes.

With cloud-based business phone systems, you can reduce unnecessary expenses during periods when the call volumes are low. If your business has a seasonal product or service, for example, you likely won’t get as many enquiries from customers during off-peak seasons. In this case, you can reduce the number of users and pick it up once demand starts picking up. You can also scale up during a special promotion or campaign and scale down once the event is over.

Cloud phones also offer several features that improve response times and reduce wait times which can improve customer satisfaction. With 60% of customers stating that they will not wait on the phone for more than one minute, these features can have a great impact on your business and may even be able to enhance its reputation for customer service.

For your business to have a strong foundation in making these cloud-based services work and get the desired results, ensure that you have the right analytics to monitor call centre performance and make decisions based on solid data. The right integrations can help you extract the information you need, whether it’s average call waiting time or abandoned calls, and use the data to improve your communications.

Switch to a PBX phone system for small business operations today!

Having a scalable communication system is a necessity and by integrating scalable solutions, your business can enhance its communication capabilities drastically and effectively.

From improved collaboration to enhanced productivity, these integrations come with several great benefits, giving you unparalleled flexibility to scale your business operations. Implementing these solutions may require an initial investment; however, the long-term benefits can quickly outweigh any reservations you may have about the cost.

With the right cloud-based PBX phone system for small business operations, you can create a communication infrastructure that doesn’t just complement your existing needs but also offers incredible support for where you want your business to go.

FAQs

Can I use my mobile phone with a PBX phone system? 

Many modern PBX systems offer mobile apps that allow you to use your smartphone as an extension of your office phone system, enabling you to make and receive calls using your business number from anywhere.

How does a PBX system help with call routing and management? 

PBX systems offer features like call queues and customisable call routing rules. This helps efficiently direct calls to the right person or department, manage high call volumes, and ensure callers reach the appropriate destination quickly.

Can a PBX phone system integrate with my other business software? 

Many modern PBX systems, especially cloud-based ones, offer integrations with various business software including CRM systems, helpdesk software, and productivity tools like Microsoft OneDrive and more. This allows for streamlined workflows and improved data management.

With communication being a cornerstone of the business world, it should come as no surprise that 74% of businesses say that cloud phones are an investment priority. With 85% of businesses expecting to embrace cloud-led systems by 2025, the potential for more businesses to switch to these phone systems is high.

Just like large corporations, purchasing a cloud phone system for a small business is all about finding a better way of staying connected with stakeholders because it can be the difference between success and failure. From cost efficiency to flexibility and advanced features, many of these options were initially only available to large enterprises with big budgets to spend on sophisticated phone systems. This simply isn’t the case anymore and it’s just one of the reasons why cloud phones are becoming a more popular option.

But with the market being flooded with cloud-based phone systems with what can seem like an unlimited number of features, it can be overwhelming to select the right one with the right features for your small business.

Essential features to look for in a cloud phone system for a small business

If you’ve decided to invest in a cloud phone system for your business, you must have all the information to make the right decision because it’s a significant switch. You need to ensure that your decision aligns with your business needs and future plans.

Scalability and flexibility

As your business begins to scale, you need a phone system to keep up with your increased communication needs. Cloud phone systems give you incredible flexibility to add and remove users easily. This means that you can scale your business up or down without hassle.

Aside from adding and removing users, you can also modify the features as needed. Whether you need to hop on a conference call or need to get your voicemails sent directly to your email, you should be able to use the features you need without having to navigate complex systems that take up too much of your time.

Generally, if you were to add new features while using a traditional phone system, you would need expensive hardware upgrades, but cloud phones allow you to do this with in-built features that are regularly updated—minus the excessive costs or a complete overhaul of your phone system.

Advanced call management

Efficient call management leads to better customer service and employee productivity. One way to do this is by offering features like call queuing to manage high call volumes during peak hours. This can offer insights into estimated wait times, making it easier to improve customer satisfaction and control call abandonment rates.

Call forwarding is another popular feature where businesses don’t have to worry about missing important calls. Whether you’re expecting an important call from a prospective investor or looking to land a deal with a customer, call forwarding can help route calls to mobile phones, home offices, or any other number to ensure that you’re reachable no matter where you are.

Voicemail-to-email, as mentioned earlier, is an important feature that allows you to quickly scan and prioritise messages without going through every message. This can also lead to improved responsiveness and better time management.

Mobile integration

Today, everyone is living in a mobile-first world and the need to stay connected is becoming more important. Mobile apps, for instance, are now being used by businesses to make and receive calls on smartphones using their business phone numbers. Purchasing a cloud phone system for a small business helps you maintain a professional appearance even when working remotely.

The mobile capabilities offered by the cloud phone provider should have the same features as your office phone. This includes everything from voicemail management to call forwarding and even conference calling.

Collaboration tools

With 37% of Australians working from home at least once a week in 2023 as reported by the Australian Bureau of Statistics, employees should be able to stay connected from wherever they are working. Look for a system that offers top-quality video conferencing with features to host meetings with multiple individuals.

File-sharing capabilities are another way to streamline workflows and one way cloud phones do this is by offering integration options where everyone can access information in real time. Look for systems that can also offer quick messaging platforms that can reduce email clutter and improve team coordination without going through complex routes to achieve better communication.

Analytics and reporting

Data-driven decision-making is important for business growth and a reliable cloud phone system provides the necessary analytics and reporting capabilities to help optimise communication strategies.

Real-time analytics help businesses monitor call volumes and agent performance and even look into wait times. This is valuable information for businesses that want to improve their customer services, especially during peak times.

Detailed reports on historical data like call volumes and call durations can offer insights into call patterns that can help make informed decisions about training, staffing requirements, and resource allocation. Look for systems that offer customisable reporting options that give you the metrics that matter to you.

Choosing a cloud phone system for a small business—a critical decision for better communication

The best cloud system is the one that aligns perfectly with your specific needs. This is why businesses need to take the time to assess their needs and compare different providers and the features they offer for the price they quote.

As you begin the evaluation process, ask about the features that will contribute to your business objectives. Ask questions like, will it improve customer service? Will it have an impact on team productivity? Can it support your plans to grow?

By keeping these questions in mind you’ll have the information you need to make cloud phones a valuable asset to your small business.

FAQs

How secure is a cloud phone system for a small business?

Most reputable providers offer enterprise-grade security measures, including end-to-end encryption for calls and messages, secure data centres, and regular security updates. When choosing a cloud phone system for your small business, look for providers that comply with industry standards. It's also important to implement best practices within your business, such as using strong passwords and training employees on security protocols.

Is it possible to keep my existing phone numbers after switching to a cloud phone system?

Yes, most cloud phone system providers offer number porting, which allows you to transfer your existing phone numbers to the new system. This process ensures that your business can maintain continuity and avoid the hassle of changing phone numbers. When choosing a cloud phone system for your small business, confirm with the provider that they support number porting and inquire about any associated fees or timeframes for the porting process.

How reliable are cloud phone systems compared to traditional landlines?

Cloud phone systems can be just as reliable as traditional landlines, and in many cases, even more so. Unlike traditional systems that can be affected by local outages or physical damage to lines, cloud systems distribute their infrastructure across multiple data centres. This redundancy means that if one data centre experiences issues, others can take over seamlessly.

According to GlobalNewswire, the global VoIP market is projected to rise from USD 134.8 billion in 2023 to USD 151.2 billion. These figures clearly show that many are turning to cloud-based phone services and leaving behind traditional phone systems with outdated technology that simply cannot keep up with today’s communication demands.

To meet these ever-increasing demands, cloud phone providers offer many benefits and services that traditional phone systems cannot compete with. From cost savings and scalability to flexibility and advanced features, these phone systems are changing how you communicate as a business. While the range of services offered can seem impressive, these same options can make it difficult to choose the right cloud-based phone systems, especially if you’re unfamiliar with the available options.

How to choose the right cloud phone providers for your business

Selecting the right provider is an important decision that has the potential to change the way your business communicates and significantly impact your overall productivity and efficiency. The right provider can help you unlock a feature-rich solution that can streamline your operations and subsequently improve your customer experience as well.

Interestingly, a 2023 survey revealed that 60% of small businesses in Australia plan to switch to a cloud phone system by the end of 2024. This trend shows the growing recognition of the advantages offered by cloud-based solutions.

To ensure that your business makes the right choice, let’s take a look at some important factors that you need to consider when choosing cloud phone providers. We’ll dive deep into the key aspects that can make or break your communication infrastructure, helping you make an informed decision that aligns with your business’s goals and objectives.

Assess your business needs

This may sound like an obvious step, but many businesses tend to underestimate or overestimate their communication requirements. So, before diving into the world of cloud-based phones, it’s important to take a step back and consider your business’s communication needs. This initial assessment can help you build a strong foundation for your decision-making process and help you narrow down your options with top-quality providers.

Start by evaluating the size of your business and the number of employees who will need to access the phone system. Are you a small startup with a handful of employees? Or a larger enterprise with hundreds of employees spread across different locations? Understanding your business’s size will help you identify the providers that cater to your business size.

Next, identify the essential features your cloud phone system will need. Think about common features like voicemail-to-email, conferencing capabilities, or call forwarding. Consult different departments and make a list of the must-have features and nice-to-have additions to guide your search for the right provider.

Consider your future scalability and potential growth as well. Can your preferred cloud phone provider scale up or down with your business? Ensure that you can add or remove users seamlessly without disruptions to your business operations or costly upgrades.

Compare features and integration capabilities

Cloud phone systems offer many features designed to enhance business communication. When comparing providers, consider the following:

• Essential features: Ensure that the provider offers core functions like call routing, voicemail-to-email, and video conferencing capabilities—all of which are must-have features for any business.

• Integration with existing tools: Look for cloud phone providers that seamlessly integrate with your existing business tools and platforms like CRMs and helpdesk software. This integration can help you improve your workflow efficiency and customer service.

• Mobile app functionality: Having a mobile app is a feature that most providers offer, especially given that in early 2024, 33.59 million mobile connections were active in Australia. Evaluate the user experience and features offered by each provider’s mobile app and see if it adds value to your business communications.

• Advanced features: Look for cloud phone providers that offer innovative solutions like interactive voice menus, personal assistants, and call reports. These technological advancements can offer you valuable insights and streamline your communication processes.

By carefully assessing these features and integrations, you can select the provider that aligns with your business communication needs without the hassle of changing most or all of your existing tools and platforms, saving you time and money.

Analyse pricing models and total cost of ownership

The feature-heavy benefits of cloud phone systems are clear and comprehensive. But what about the cost implications and the potential ROI that you stand to gain by opting for the right provider?

When choosing a provider, consider the financial aspects. But the stated price of the package should never be the sole consideration, you should also consider;

• Pricing models: Compare per-user pricing versus feature-based pricing options. Determine which models align best with your business structure and level of usage.

• Setup and hardware costs: Consider the upfront costs associated with the implementation. This can include everything from installation/setup fees to hardware requirements (if any).

• Ongoing maintenance fees: One of the top benefits of cloud-based phone systems is a reduction in maintenance requirements. However, it’s always a good idea to check if there are any costs involved, especially when it comes to updates and support services.

• Contract terms and flexibility: Review contract terms offered by different providers. Pay attention to commitment periods and scalability options.

• Potential ROI and long-term savings: There are many long-term savings associated with cloud phone systems. To put these savings into perspective, research shows that VoIP solutions save 90% on international calls, 40% on local phone bills, and 75% on operational costs.

Review customer support and training options

Even if you select the most advanced and feature-rich cloud phone provider, you still need great support to bring it all together. That’s why it’s important to carefully evaluate the customer support and training offerings before settling on a provider.

First, look for providers that can offer flexible customer support options, whether it’s via the phone, email, or even live chat. Check if their services are available when you need them and consider testimonials from existing customers for more clarity.

Take a look at their onboarding process and training resources as well. Assess if they can offer you the support you need, provide practical tools for a smooth transition, and help you maximise the features available to you.

As mentioned earlier, customer reviews can also be a great way to gauge satisfaction levels and identify if any recurring issues could end up affecting your business operations and communications.

A strong track record is also important to demonstrate a commitment to continuous improvement and regular updates based on the latest technologies and features entering the market.

By understanding these elements, you can find a provider that not only offers you excellent service but also gives you the necessary tools to succeed with a brand-new system to elevate your business communications.

Choose the right cloud phone for business communication efficiency

If you’re still using outdated, legacy phone systems, now is the time to take action and evaluate your current communication operations against future communication needs. Think about how cloud-based phone systems could transform your business.

Keep in mind that cloud phone systems are always evolving and choosing the right provider means that your business communications can keep up with these changes. With the right cloud phone system in place, you’ll be prepared to meet the communication challenges of today and tomorrow.

FAQs

How long does it typically take to set up a cloud phone system?

Set-up time varies depending on business size and complexity. Most cloud phone providers offer streamlined setup processes to minimise disruption.

Can I keep my existing phone numbers when switching to a cloud phone system?

Yes, most cloud phone providers offer number porting, allowing you to transfer your existing phone numbers to the new system.

Are cloud phone systems suitable for remote or distributed teams?

Absolutely. Cloud phone systems are ideal for remote work, allowing employees to access the phone system from anywhere with an internet connection. They often include features like virtual extensions and mobile apps to support distributed teams.

In the vibrant landscape of Australia, choosing the right communication system is crucial for the success of your enterprise. Allow us to elucidate why Uniden Voice over Cloud stands head and shoulders above the competition, particularly when compared to Telstra Dot.

Uniden Voice over Cloud prides itself on delivering unparalleled reliability. Experience consistently high-quality calls and data transmission, ensuring that your business communication remains seamless and uninterrupted. Telstra Dot, while reliable, may occasionally encounter outages, potentially disrupting your crucial conversations.

When it comes to customer support, Uniden Voice over Cloud takes the lead with our dedicated assistance. Our team is committed to promptly addressing your concerns and providing solutions, ensuring that you receive the support you need, when you need it. Telstra Dot, while offering reliable support, may not match the swiftness and responsiveness that Uniden is known for.

In the face of the dreaded NBN outage, Uniden Voice over Cloud seamlessly transitions to our mobile app, allowing your business operations to continue without missing a beat. Telstra Dot, on the other hand, offers no functionality during NBN outages, leaving you stranded in critical moments.

Uniden Voice over Cloud stands out as the only communication solution that provides end-to-end support for both hardware and software. From cutting-edge plug and play phones to cloud-based software, our holistic approach simplifies maintenance and ensures compatibility. 

Uniden Voice over Cloud offers a comprehensive solution that prioritises reliability, exceptional support, offline functionality during the dreaded NBN outages through the mobile app, and the unique ability to supply and support both hardware and software.

• Reliability – The Foundation of Trust: Uniden Voice over Cloud has earned its reputation as the most reliable communication system in Australia. Businesses can rely on consistent, high-quality voice calls and data transmission, ensuring that communication remains seamless and uninterrupted. In a country where reliability is non-negotiable, Uniden Voice over Cloud emerges as the benchmark for dependable business communication.

• Exceptional Customer Support – A True Partner: What sets Uniden Voice over Cloud apart is its commitment to exceptional customer support. Australian businesses value a partner they can trust, and Uniden provides unparalleled support. From troubleshooting technical issues to addressing concerns promptly, the dedicated support ensures that businesses can focus on their operations with confidence.

• NBN Offline Functionality with Mobile App: Recognising the challenges posed by NBN outages, Uniden Voice over Cloud takes innovation to the next level. When the NBN is offline, the system seamlessly transitions to a mobile app, ensuring that businesses can continue their operations without disruptions. This unique feature reflects Uniden's commitment to keeping businesses connected under any circumstances.

• Hardware and Software Support – A Comprehensive Solution: Uniden Voice over Cloud stands alone as the only communication solution in Australia that provides end-to-end support for both hardware and software. From state-of-the-art IP phones to cutting-edge cloud-based software, businesses can rely on Uniden for a holistic communication solution. This comprehensive support simplifies maintenance, streamlines updates, and ensures compatibility across all aspects of the system.

• Tailored for the Australian Business Landscape: Uniden Voice over Cloud understands the nuances of the Australian business landscape. The system is designed to cater to the specific needs of local businesses, offering features and support that align with the unique challenges and opportunities present in the Australian market.

From our unwavering commitment to customer support to its innovative approach to NBN outages and comprehensive support for both hardware and software, Uniden Voice over Cloud is not just a communication system – it's a true partner for Australian businesses. As companies navigate the challenges of modern communication.

As businesses worldwide transition towards more agile and efficient communication solutions, Uniden Voice over Cloud emerges as the evolutionary pinnacle of Voice over Internet Protocol (VoIP) technology. With its cutting-edge features and innovative approach, Uniden Voice over Cloud is reshaping the way organisations communicate, making it the ultimate evolution of VoIP.

1. Next-Level Flexibility and Mobility: Uniden Voice over Cloud transcends traditional VoIP systems by providing unparalleled flexibility and mobility. Users can seamlessly connect from any location with internet access, breaking down geographical barriers. This newfound flexibility ensures that communication remains dynamic, adapting to the modern pace of business operations.

2. Scalability Without Limits: Unlike conventional VoIP systems that may face limitations in scalability, Uniden Voice over Cloud offers a scalable solution without constraints. Whether you're a small startup or a large enterprise, the system effortlessly adapts to your needs, ensuring that your communication infrastructure grows alongside your business.

3. Enhanced Collaboration Features: Uniden Voice over Cloud introduces a new era of collaboration with features that go beyond the traditional VoIP offerings. Integrated video conferencing, real-time document sharing, and collaborative tools empower teams to work together seamlessly, fostering enhanced productivity and efficiency.

4. Advanced Security Protocols: Security is a paramount concern in today's digital landscape, and Uniden Voice over Cloud addresses this with advanced security protocols. The system incorporates robust multi-layered security measures, ensuring that sensitive business communications remain confidential and protected from potential threats.

5. User-Friendly Interface and Intuitive Design: Uniden Voice over Cloud redefines user experience with an intuitive design and user-friendly interface. The platform is easy to navigate, minimising the learning curve for users and allowing organisations to maximise the benefits of advanced communication technology without the need for extensive training.

6. Seamless Integration with Cloud Services: Uniden Voice over Cloud goes beyond the confines of traditional VoIP by seamlessly integrating with various cloud services. This integration enhances efficiency by connecting communication channels with cloud-based applications, creating a cohesive environment that optimises workflow and data management.

In Summery:

Uniden Voice over Cloud stands as the pinnacle of VoIP evolution, offering a smart communication solution for businesses of all sizes. With its unmatched flexibility, scalability, advanced security measures, and seamless integration with cloud services, Uniden Voice over Cloud is rewriting the playbook for effective communication in the digital age. By choosing Uniden Voice over Cloud, businesses not only embrace the evolution of VoIP but also position themselves at the forefront of the next era in communication technology.